Frequently Asked Questions:
Can I get a condensed version of the scope of work? I'd prefer something more concise than an extensive document.
- OptiVia Solutions' unique, one-page survey for each project provides a condensed overview of our recommendations
- Our streamlined document ensures you have all the essential information at a glance, without the need for lengthy reading. We're dedicated to simplifying the process and providing transparent communication for our clients
How do I measure project success?
- Clear and constant communication between all involved parties
- Timely installation of proposed SOW
- Seamless coordination of all out-of-scope photos
- Minimal disruption due to project deviations
- Invest in an installation team that takes pride in cleanliness, courtesy to staff, and minimal disruption to customer base
What best practice methods are used to document a project? How can I share project details with stakeholders?
- All documentation including site photos of before and after are hosted in a cloud-based, secure web portal that can provide access to multiple end-users
What happens to the deinstalled ATM?
- EPP Pinpad is drilled and hard drive is destroyed
- A certificate of destruction is issued fulfilling all PCI-Compliance guidelines
- Remaining components are either recycled or disposed of responsibly
What best practices does a financial institution require?
- Review of customer request for proposed project
- Complete scope of work to account for any construction, signage, and surrounding areas for installation of proposed technology device
What is our installation coverage area?
- Nationwide
How can I make my team more efficient?
- Streamlined scope of work for ATM deployment projects
- Cost control on projects and all ancillary OOS services
- Effective communications throughout project plan
Is your question still not answered?
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